An organization that is active in supply, service and maintenance requires a tracking system. Many service calls are carried out on a yearly basis. As such, it is vital to have an STS that simplifies service tracking and management, improves productivity and increases efficiency of the support division. ServTrak will provide your company with the ability to ensure that following objectives are met;

• An automated system to track and alert of service and maintenance requirements
• An easy-to-use Service Tracking System is put in place
• A comprehensive Reporting module is developed

     This system will need to capture service events and convert this information to standardized records on completion.

Key features of the implemented system will include:

• The ability to enter service-call details and related information once and have this information to flow through to each stage in the process without requiring data to be re-entered
• Provide management with the ability to view their clients’ service-calls and results online
• Managing the hotline and service tracking process
• Scheduling and managing the employee service calendar
• Automatic reminders and alerts of open cases
• Informative reports showing service history, open and total tickets raised, etc.

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