An organization that is active in supply, service and maintenance requires a tracking system. Many service calls are carried out on a yearly basis. As such, it is vital to have an STS that simplifies service tracking and management, improves productivity and increases efficiency of the support division. ServTrak will provide your company with the ability to ensure that following objectives are met;

• An automated system to track and alert of service and maintenance requirements
• An easy-to-use Service Tracking System is put in place
• A comprehensive Reporting module is developed

     This system will need to capture service events and convert this information to standardized records on completion.

Key features of the implemented system will include:

• The ability to enter service-call details and related information once and have this information to flow through to each stage in the process without requiring data to be re-entered
• Provide management with the ability to view their clients' service-calls and results online
• Managing the hotline and service tracking process
• Scheduling and managing the employee service calendar
• Automatic reminders and alerts of open cases
• Informative reports showing service history, open and total tickets raised, etc.

The modules included in ServTrak are as follows:

• Trouble Ticket Tracking (TTT) Module
• A system to track and monitor complaints, requests and issues raised by the customers
• Alerts would be created to update superiors of pending issues and open tickets
• Once the ticket is handled, a confirmation is automatically sent to the superior
• This data can be exported to a report

• Hotline Support Management (HSM) Module
• A sub-systemof the TTT module
• The HSM module manages support calls that are received and creates tags that are used to track the issues


• Knowledgebase/File Management Module
• A platform to input information relevant to the service team
• A standard system that enables the systematic arrangement and presentation of your company’s product and services information
• This platform would allow for knowledge-sharing and information updates


• Product Information Management Module
• This module is used to manage and update the product and services information content
• This would include an easy-to-use template to add, edit and delete product and services information


• Reporting Module
• Cockpit Chart
• Open Ticket Report

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